SHIPPING GUIDELINES

Due to high order volume at this time, shipping may be slightly delayed; we'll do our best to process your order as quickly as possible.

Eataly only ships within the contiguous United States. Please note that delays may occur due to weather, availability, or other unforeseen circumstances.

PRODUCTS AND GIFT BOXES
Orders placed on in-stock items before 12 p.m. EST Monday through Friday will ship that day. Orders placed after 12 p.m. EST Monday through Thursday will ship the following day. Orders placed after 12 p.m. EST on Friday will ship the following Monday.

All shipping charges listed below are based on UPS Ground orders and will arrive within 2-7 business days (Sundays not included).

We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We do not deliver to P.O. boxes.

Gift wrapping is not available for orders including fresh products. If you choose Gift Wrapping at check-out and your order includes both fresh and non-fresh grocery items, only the non-fresh items will be gift wrapped.

SHIPPING CHARGES*
Free shipping is offered on all UPS Ground orders over $99.

Standard Group Shipping
Orders with a final subtotal from $0 - $98.99 ship with a flat-rate of $9.90 per address.

Second Day Shipping
Add $22.90 per address.

Next Day Air
Add $35 per address.

FRESH MEAT
To ensure the freshest meat possible, all butcher items will be shipped Monday through Wednesday via UPS Standard Overnight for a $35 flat rate.* Orders placed after 4 p.m. EST on Wednesday will ship the following Monday. Fresh meat orders do not qualify for free shipping on purchases over $99 because expedited shipping is required.

RECEIVING INSTRUCTIONS
Eataly’s fresh meat is shipped in temperature-controlled packaging. Upon receipt, please remove the meat from the packaging and place it in the refrigerator or the freezer. The meat can be refrigerated for up to two days opened and frozen for up to three months. To thaw the meat, remove from the freezer and place the meat in the refrigerator overnight.

SALUMI & FORMAGGI
To ensure freshness, we ship salumi and formaggi only with UPS Next Day Air for a $35 flat rate.* Delivery by tomorrow is only available for orders placed before 1 p.m. EST Monday through Thursday. Orders placed before 1 p.m. EST will ship out the same day. Orders placed after 1 p.m. EST on a Monday will ship out on a Tuesday for delivery on a Wednesday. Orders placed after 1 p.m. EST on Thursdays will ship out the following Monday. Orders do not ship on Saturday and Sunday. Fresh salumi and formaggi do not qualify for free shipping on orders over $99 because expedited shipping is required. Please note that salumi and formaggi ship separately from other items in your order; if you order salumi and formaggi along with other fresh or non-fresh grocery items, you will receive separate shipments.

RECEIVING INSTRUCTIONS
Upon receipt, please place your items in the refrigerator. It is best to store your salumi and formaggi tightly wrapped in plastic wrap for best results. Enjoy your salumi and formaggi by the "best by" date listed on the package. When you prepare your antipasto board, don't forget to pull your salumi and formaggi from the fridge a bit before serving – they are best enjoyed at room temperature (and with a glass of wine)!

FRESH TRUFFLES
To ensure the freshest possible quality, all fresh truffles will be shipped Monday through Thursday via UPS Standard Overnight for a $35 flat rate.* Orders placed after 3 p.m. EST Monday through Wednesday will ship the following business day. Orders placed after 3 p.m. EST on Thursday will ship the following Monday. A signature is required for all deliveries of Urbani Fresh Truffles. Fresh truffle orders do not qualify for free shipping on purchases over $99 because expedited shipping is required. All fresh truffle sales are final and non-refundable.

RECEIVING INSTRUCTIONS
Eataly’s fresh truffles are shipped in temperature-controlled packaging, designed to keep the product fresh for up to 48 hours. Upon receipt, please follow the fresh storage instructions included in the shipment. Eataly is not responsible for any items that have been damaged due to mishandling after receipt.

FRESH CAVIAR
To ensure the freshest possible quality, all fresh caviar will be shipped Monday through Wednesday via UPS Standard Overnight for a $35 flat rate.* orders placed before 4 p.m. EST Monday through Wednesday will ship via FedEx Standard Overnight on the following day. Orders received after 4 p.m. Wednesday through 4 p.m. Sunday will ship on Monday for Tuesday delivery. A signature might be required for all deliveries of Calvisius caviar. Fresh caviar orders do not qualify for free shipping on purchases over $99 because expedited shipping is required. All fresh caviar sales are final and non-refundable.

RECEIVING INSTRUCTIONS
Eataly’s fresh caviar are shipped in temperature-controlled packaging, designed to keep the product fresh for up to 48 hours. Upon receipt, please follow the fresh storage instructions included in the shipment. Eataly is not responsible for any items that have been damaged due to mishandling after receipt.

* Disclaimer: Shipping charges are subject to change. Please note that if you order fresh meat or fresh truffles in addition to other items from our online store, you will receive different packages (at different times and possibly days), as our fresh meat and fresh truffles ship from separate facilities. If you have any questions about shipping charges, please contact us at 212.539.0833 or customerservice@eataly.com.